Privacy policy

Wash+Dry™ – Protecting your Privacy

Wash+Dry™ is committed to safeguarding the privacy of our customers and users.

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us and how we use this. It also explains how we'll store and handle that data, and keep it safe.

This Privacy Notice may need to be updated from time to time. We'll notify you of any significant changes, but you're welcome to come back and check it whenever you wish.

Who we are - We are Kleen-Tex Industries LLC. We are also known as the ‘Data Controller'. We sell a large collection of indoor and outdoor washable mats through catalogues, advertisements, on the internet and through email marketing. The www.washdrymats.com website is owned and operated by us. Any questions regarding data protection should be directed to us at:

Kleen-Tex Industries LLC., 210 Lukken Industrial Dr. E. LaGrange, GA 30241

On what basis are we collecting and processing your data?

Data protection laws set out a number of legal bases a company may collect and process your personal data, these are the bases on which we collect and process your data:

Consent – we collect your consent to contact you by email with offers and news (email marketing)

When collecting your personal data, we'll refer you to this Privacy Policy so you can see why data is collected.

Contractual obligations - in certain circumstances, we need your personal data to fulfil our contractual obligations with you

For example, if you order an item from us for delivery, we'll collect your address to deliver you purchase and pass them to our courier.

Legal compliance - If the law requires us to, we may need to collect and process your data

Legitimate interest - In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalise offers

We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.

We will also use your address details to send you direct marketing information by post, telling you about products and service that we think might interest you.

We will also share your details with third parties whom we think you would be interested in hearing from.

When do we collect your information?

When you visit any of our websites, and use your account to buy products and services, or when you place an order over the phone.
When you make an online or telephone purchase and check out as a guest.
When you request a catalogue or samples from us
When you sign-up to hear from us by email
When you create an account with us
When you engage with us on social media
When you contact us by any means with queries, complaints etc.
When you enter prize draws or competitions
When you choose to complete any surveys we send you
When you comment on or review our products and services
When you enrol in our refer a friend programme
We collect data from publicly-available sources when you have given your consent to share information or where the information is made public as a matter of law.

The information we collect and how we use it

In order to fulfil your order (for example - for the purchase of a Cape Cove outdoor mat), we need to know certain personal information collected at time of order.

The information we hold will consist of but not be limited to the following:

Title; Name; Address; Mailing Preference flags such as Do not mail, or Do not email; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address if offered; Where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems once used. We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored securely, and is accessible only by designated staff and third parties.

We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.

Direct Marketing
Understanding our customers wishes and shopping preferences (including profiling)
Improving our service and our products (including profiling)

This data may include:

Details of your shopping preferences,
Details of your visits to our website, and which site you came from to ours,
Phone numbers for SMS notifications.
Information gathered by the use of cookies in your web browser.
Order history details which help us to recommend items of interest,
Payment card information is collected through PayPal, Shopify or ShopPay. Kleen-Tex Industries LLC. does not hold this information.
Your comments and product reviews
Technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered. Cookies Policy
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback
Your consent to email marketing
Mailing and third party mailing flags such as 'do not mail'

It's always your choice whether you share such details with us and you always have the right to object to certain types of use via email to mats@washdrymats.com, calling us, by post or other means convenient to you i.e. social media.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you've asked for.

For example, if you've asked us to let you know when an item come back into stock, we can't do that if you have exercised your right to erasure ‘the right to be forgotten' as we will have forgotten this request.

How we use your information for Direct Marketing & how to manage your marketing preferences

Marketing by us – Wash+Dry™

We will contact you by e-mail, if you have consented to do so by ticking an opt-in box or providing your email address for this purpose, with offers and products we believe will be of interest to you. You have the right to object to this at any time.

We will also use your details, buying and browsing behaviors to help us tailor and improve our offering and services to you, this may be in the form of automated decision-making (profiling).

i.e. using algorithms based on your previous browsing history on our site to show you relevant products to the last ones you viewed.

You have the right to object to this at any time.

How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:

Click the ‘unsubscribe' link at the bottom of any email communication that we send you. We will then stop any further emails.
If you have an account, log in to your account, visit the ‘My Account' area and change your preferences.
You can also stop mailings, third party mailings or automated decision making by contacting us either by post, email to mats@washdrymats.comor by calling us (888) 701-6767

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

How we protect your personal data

We treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https' technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption and is not held by Kleen-Tex Industries, LLC. directly but by Shopify.

How long will we keep your personal data?

Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.

As a retailer, we are fortunate to have loyal customers who purchase our products over many years and also products that not only are guaranteed for 5 years but often last a lot longer – up to 20 years. With this in mind and to serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 25 years after the last purchase date.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties.

For example, delivery couriers, for fraud management, to handle complaints and to help Wash+Dry™ personalise our offers to you.

Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”). All information is collected for internal marketing and promotion purposes only. Shopify collects their own data, and their privacy policy can be found here: https://www.shopify.com/legal/privacy

Here's the policy we apply to those organizations to keep your data safe and protect your privacy:

We provide only the information they need to perform their specific services
They may only use your data for the exact purposes we specify
We work closely with them to ensure that your privacy is respected and protected at all times
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous

Examples of the kind of third parties we work with:

IT companies who support our website
Operational companies such as delivery couriers or customer service providers
Direct marketing companies who help us manage our electronic or postal communications with you
Google/Facebook/Instagram to show you products that might interest you whilst you browse the internet. This is based on your acceptance of cookies on our website – see our Cookie information below for more detail
Data insight companies to ensure your details are up to date and accurate
For fraud management, we may share information about fraudulent or potentially fraudulent activity on our systems. This may include sharing data about individuals with law enforcement bodies
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration

To help personalise your shopping experience with Wash+Dry™ we currently use the following companies, who will process your personal data as part of their contracts with us:

Shopify
Klaviyo
Google
Facebook
Twitter
Instagram
Pinterest
Youtube
Paypal
ShopPay
Trust Pilot
Kleen-Tex Industries, LLC (Our parent company and it’s subsidiaries)

Sharing your data with third parties for their own purposes:

We may share your details with other carefully selected retail companies and charities who we feel may be of interest to you.

What are your rights over your personal data?

An overview of your different rights

You have the right to request:

Access to the personal data we hold about you, free of charge in most cases
The correction of your personal data when incorrect, out of date or incomplete
That we stop using your personal data for direct marketing (either through specific channels, or all channels)
That we stop any consent-based processing of your personal data after you withdraw that consent
To object to any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision)

You have the right to request a copy of any information about you that Kleen-Tex Industries LLC. holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information or to get this amended, please contact:

Kleen-Tex Industries LLC., 210 Lukken Industrial Dr. E. LaGrange, GA 30241 or email mats@washdrymats.com or contact our customer service team (888) 701-6767

If we choose not to action your request, we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Mobile Terms of Service

Last updated: April 25, 2023

The Wash and Dry US mobile message service (the "Service") is operated by Wash and Dry US (“Wash and Dry US”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Wash and Dry US’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Wash and Dry US through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Wash and Dry US. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18336041015 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Wash and Dry US mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18336041015 or email mats@washdrymats.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Any questions?

We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this, we would be happy to speak to you in person. Alternatively, you can write to us at:

Kleen-Tex Industries LLC., 210 Lukken Industrial Dr. E. LaGrange, GA 30240

You can also email us at mats@washdrymats.com

For more information about privacy and reporting, visit : https://www.ftc.gov/

Updated 4/25/2023